FAQs

Frequently Asked Questions

Are your products 100% natural?

Yes. Every product is made from natural herbal ingredients with no synthetic fillers, and each batch is lab-tested before sale.

How long does delivery take?

2-3 business days in major cities, 3-6 business days elsewhere. See our Shipping Policy for details.

Do you offer Cash on Delivery?

Yes, COD is available nationwide alongside Bank Transfer and online payment options.

Can I return a product?

Yes, within 7 days of delivery if it arrived damaged, defective, or incorrect. See our Return Policy for the full process.

How do I track my order?

Visit the Track Order page and enter your order number and email address.

Do I need an account to place an order?

Yes — creating an account takes a few seconds and keeps your order history and tracking in one place. You can register with a password, or use "Login with Email Code" for a password-free login.

Can I order through WhatsApp?

Yes. Tap the WhatsApp button on any product or use the floating WhatsApp icon, and a pre-filled order message will open — just confirm and send.

What payment methods do you accept?

Cash on Delivery, Bank Transfer, and other options shown at checkout.

Is it safe to use alongside other medication?

If you are pregnant, nursing, taking medication, or managing a health condition, please consult your doctor or hakeem before use — this applies to any herbal or dietary supplement.

Do you ship outside Pakistan?

Currently we deliver nationwide within Pakistan only.

How can I contact customer support?

Use our Contact Us page, call us, or message us on WhatsApp — we typically reply within a few hours.